Lifetime Guarantee Policy

Our Commitment

At Hon Yoga, we take immense pride in the quality and craftsmanship of our products. To demonstrate this commitment, we offer a lifetime guarantee, ensuring that our products are free from defects in materials and workmanship for the duration of their life.

Scope of Guarantee

Defects in Materials and Workmanship: Any flaws arising from the manufacturing process or materials used will be addressed under this guarantee.

Exclusions from Guarantee

1. Normal Wear and Tear: Gradual aging and deterioration resulting from regular use are not covered.
2. Misuse or Improper Care: Damage due to accidents, misuse, neglect, or failure to follow care instructions is excluded from this guarantee.

How to Initiate a Guarantee Claim

1. Contact Us: Reach out to our customer service team at support@honyoga.com, providing your order details and a description of the issue.
2. Assessment: Our team will evaluate your claim to determine eligibility under our guarantee policy.
3. Resolution: Upon approval, we will work with you to repair or replace the product, or provide a refund, as agreed upon.

Additional Information

1. This guarantee is valid for the original purchaser only and is non-transferable.
2. Proof of purchase will be required to process your claim.
   
3. This lifetime guarantee is valid only for products purchased and used within the United States.
4. This guarantee provides specific legal rights; you may also have other rights which vary by jurisdiction.

Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with our products.